Privacy Policy

StoneGuard Chimney and Masonry ("StoneGuard," "we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or contact us to schedule services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in two ways: information you provide directly to us, and information collected automatically when you visit our website.

Information You Provide

When you fill out a contact or estimate request form on our website, we collect:

Your name
Phone number
Email address
Service you are inquiring about
Any details or message you choose to include

When you call or email us directly, we may retain contact information and details related to your service request.

Information Collected Automatically

Like most websites, our site may automatically collect certain technical information when you visit, including your IP address, browser type and version, pages visited, time and date of your visit, and referring website. This information is collected through standard web analytics tools (such as Wix Analytics or Google Analytics) and is used in aggregate to understand how visitors use our site.

2. How We Use Your Information

We use the information we collect solely to operate our business and provide services to you. Specifically, we use it to:

Respond to your estimate requests, questions, and service inquiries
Schedule and confirm appointments
Follow up on completed services
Send occasional service reminders (e.g., annual chimney cleaning reminders) if you have opted in
Improve our website and service offerings based on aggregate usage data
Comply with legal obligations if required

We do not use your information for automated decision-making or profiling.

3. How We Share Your Information

StoneGuard does not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:

Service providers: We use third-party tools to operate our website and business (such as Wix for website hosting and contact forms, and email and scheduling platforms). These providers access your information only as needed to provide their services to us and are obligated to protect it.
Legal requirements: We may disclose information if required to do so by law, court order, or government authority.
Business transfers: In the unlikely event of a sale or transfer of our business, customer information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Our website may use cookies - small text files stored on your device - to improve your browsing experience and collect aggregate analytics data. Cookies help us understand which pages are most visited and how users navigate the site.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some functionality of the website. We do not use cookies to track your activity across other websites or for targeted advertising.

5. Third-Party Links

Our website may contain links to third-party websites (such as review platforms or social media pages). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information.

6. Data Retention

We retain contact information and service records for as long as necessary to provide our services, maintain business records, and comply with applicable legal requirements. If you would like us to delete your information, please contact us using the information below and we will respond promptly.

7. Data Security

We take reasonable steps to protect the information you share with us from unauthorized access, disclosure, or misuse. Our website is hosted on Wix, which employs industry-standard security measures including SSL/TLS encryption for data in transit.

No method of data transmission or storage is 100% secure, and we cannot guarantee absolute security. However, we are committed to protecting your information to the best of our ability.

8. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has submitted information to us, we will delete it promptly. If you believe we may have inadvertently collected information from a minor, please contact us.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of any marketing communications from us

To exercise any of these rights, please contact us using the information in Section 10 below. We will respond to all requests within a reasonable timeframe.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

StoneGuard Chimney and Masonry
3548 E Thompson St, Philadelphia, PA 19134
Phone: 240-887-8815
Email: sc@stoneguard.com
Hours: Monday - Friday, 8:00 AM - 5:00 PM

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the Effective Date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.